RETURNS & EXCHANGES

 

RETURNS

NADA DEBAJO has a 14-day return policy: you have 14 days from the day you receive your order to ship it back to us for a refund or exchange.

NADA DEBAJO will assume the costs of the return.

Process:

– Send an email to info@nadadebajo.com informing of the return, indicating: order number and the reason for the return.

– NADA DEBAJO will send you a shipping label that you will need to print and place on the package.

– Come to a DHL point and deliver the product with its original packaging, labels and all the accessories. You will not have to assume any shipping costs.

– When we receive the product, we will check that it is in good condition and proceed with the refund using the same payment method. The refund may take up to 5 – 7 working days. 

Important:

– In no case we will refund the amount of the original shipping costs.

– We will not refund for damaged or broken items that are not due to a manufacturing defect.

 

EXCHANGES

NADA DEBAJO has a 14-day exchange policy: you have 14 days from the day you receive your order to ship it back to us for a refund or exchange.

The customer will assume the shipping cost of the product to be returned and NADA DEBAJO will send the new product free of charge.

Process:

– Send an email to info@nadadebajo.com informing of the exchange. Indicating: order number and the reason for the exchange. We can only make exchanges of the same item in different sizes or other items that have the same price. 

– Send the product with its original packaging, labels and all the accessories to the address, indicating the order number on the inside:

   NADA DEBAJO S.L.
   C/ Roger de Lluria 91, 1º 2ª
   08009 Barcelona, España

– When we receive the product, we will check that it is in good condition and proceed with the exchange. 

At NADA DEBAJO we are demanding with things well done, so if any of the pieces are received with any damage or factory defect, please contact us at: info@nadadebajo.com and we will try to fix it.

 

CARE & REPAIR

We believe that clothes should be cared for to keep them longer. On My closet, you can find useful tips on how to care for your garment. If you ever need to repair a garment, NADA DEBAJO offers an in-house repair service. If you need help you can contact us at: info@nadadebajo.com or +34 606 633 928.