Our promise

We want you to love what you receive. If something is not right, we make the process as simple as possible. NADA DEBAJO covers the cost of all returns from European countries — no printing fees, no deductions.

Key terms

• Return window: 30 days from the date you receive your order.

• Return shipping: Free for all European countries. We provide a pre-paid DHL label.

• Refund method: Returned to your original payment method.

• Refund timeline: 5–7 working days from receipt of your return.

• Condition: Garments must be unworn, unwashed, and returned with all original tags and packaging.

How to return

1. Email info@nadadebajo.com with your order number and the reason for your return.

2. We will send you a pre-paid DHL return label within 1 working day.

3. Print the label and attach it to your package. Reuse the original packaging where possible.

4. Drop your package at any DHL ServicePoint.

5. We will confirm receipt of your return by email and process your refund within 5 to 7 working days

Exchanges

We are happy to exchange a piece for a different size. The same 30-day window applies. Email info@nadadebajo.com with your order number, the item, your current size, and the size you would like. We will arrange the return and send your replacement once we receive your original piece. If the size you need is not available, we will offer a refund or store credit.

Non-returnable items

• Items that have been worn, washed, or had original tags removed.

• Items returned after the 30-day return window without prior agreement.

• Items damaged due to improper care (excluding manufacturing defects).

• Final sale items marked as non-returnable at the time of purchase.

• Personalised or made-to-order items.

Faulty or incorrect items

If you receive a faulty item or the wrong piece, please contact us within 48 hours of delivery at info@nadadebajo.com with photos. We will arrange an immediate replacement or full refund, including return shipping, regardless of the return window.

Returns from outside Europe

International customers (outside the EU) are responsible for the cost of return shipping. We recommend a tracked service and ask that you retain your proof of postage. Once we receive your return, we will process your refund within 5 to 7 working days. Please note that original shipping costs are not refunded.

Care & repair

We believe clothes should be cared for to last longer. If you ever need to repair a NADA DEBAJO garment, we offer an in-house repair service. Contact us at info@nadadebajo.com or WhatsApp +34 606 63 39 28 for details.